Choosing a security company is one of the most important decisions a business owner or property manager can make. The wrong choice can leave your property vulnerable, expose you to liability, and damage your professional reputation.
What to Look For
1. Licensing & Insurance
In Ontario, all security companies must be licensed under the Private Security and Investigative Services Act (PSISA). Verify that the company and every individual guard hold valid licenses issued by the Ministry of the Solicitor General.
Additionally, ensure the company carries:
- General liability insurance (minimum $5 million recommended)
- Workers' compensation coverage
- Errors & omissions insurance
2. Industry Certifications
Look for companies that hold recognized certifications:
- ISO 18788 Security Operations Management
- ISO 27001 Information Security Management
- Quality Management System (QMS) certification
These certifications demonstrate a commitment to standardized procedures, continuous improvement, and accountability.
3. Training Programs
Ask about the company's training curriculum. Beyond the mandatory 40-hour basic training, top-tier companies provide:
- Use of force and de-escalation training
- First aid and CPR certification
- Industry-specific training (healthcare, retail, construction)
- Ongoing professional development
4. Technology & Reporting
Modern security companies should offer digital reporting, GPS-tracked patrols, real-time incident notifications, and transparent communication platforms.
5. References & Reputation
Request references from current clients in your industry. Check Google Reviews, BBB accreditation, and industry awards like the Consumer Choice Award.
Red Flags to Avoid
- Companies that significantly undercut market rates
- Inability to provide proof of licensing or insurance
- High guard turnover rates
- No dedicated account manager
- Generic, one-size-fits-all proposals
Why Alpha Security
Alpha Security checks every box. We're ISO certified, Consumer Choice Award winners, BBB accredited, and trusted by Ontario's leading organizations. Every proposal is custom-built after a thorough site assessment.
Get in touch for a free consultation.